Cisco Customer Kings

by Cisco - Tuesday, 9th December 2008 - - Customer Kings

Real Business and Cisco are looking for entrepreneurial firms that provide the very best in customer engagement.

How to enter

We want you to tell us how you are going the extra mile to ensure that you are creating the best connections with your customers. This isn’t just about customer service – it’s the way that you interact and engage with your customers, turning what could be a complacent and bland interaction into a genuine experience that keeps them coming back for more. You have 700 words to describe what sets you apart from the competition.

In the Summary you’ll need to cover:

What technique(s) you employ to enhance your customer service.
How you developed the technique.
What software or training or other tools were necessary.
How much it cost to implement.
How difficult it was to implement.
The payback. Please be detailed! Tell us how long it took for customers to respond, and whether the response was uniformly favourable. Statistics (such as improved revenue or churn or basket size or whatever metric is relevant) will be highly appreciated.

And don’t forget to explain what your company does! Plain English rather than jargon will be greatly appreciated by the judges who will analyse which companies merit the title Customer Kings.

THIS COMPETITION HAS NOW CLOSED.

Download your entry form here