Everybody makes mistakes. What’s important is not making them twice.
By Steve Leach
The smallest detail can have a major effect. That’s why there’s such a thing as the importance of being earnest about customer service, and I learned about it recently while wrestling naked with a surprised Japanese man in an Amsterdam hotel.

Don't slash marketing budgets!
By Steve Leach
When the world goes to hell in a handcart, there’s two basic ways you can react. You can either run through the streets in a shrieking panic yelling ‘doom’ at everyone you meet or grit your teeth, buckle-up and get ready to meet the challenge head on – whichever you prefer.

There's an upside to the downturn!
By Steve Leach
There's been a lot of gloomy talk creeping through the digital sector lately. Perhaps that's understandable given the economic situation, but I really feel there's a real danger of letting the doom-mongers talk the industry into a black hole.

101 things to do before you die. 
By Steve Leach
Everyone should have a bucket list. A menu of enriching, exciting, inspiring and happily debauched experiences you want to try before you kick the bucket (die). Like a filofax for the soul.

No rest for the wicked
By Steve Leach
I'm not a big fan of the summer holiday season. It seems to slow the entire planet to a tedious and infuriating crawl.

Much ado about property
By Steve Leach
For the best part of a decade Britain has been going property mad. It seems as if every person I meet has a sideline investing in bricks and mortar.

Phone culture
By Steve Leach
You can say all you want about global marketplaces and the international language of business, but when it comes to navigating the world telephony network you really need to know your local rites and customs.

Meet the new boss - same as the old boss.
By Steve Leach
I always imagined that, somehow, technology was making the world a better place. I saw the high moral stance being taken by the sector and listened to its most successful corporations swear not to do evil. I thought that maybe this time round, big business was going to do things right. These days, I'm not so sure.

Las Vegas: "A real-life Sodom and Gomorrah"
By Steve Leach
I don't know if it's like this for everyone, but for me turning 40 turned out to be a time for reflection; mulling nostalgically over the journey so far and the people and places that whizzed by on the way. I even remembered my hair, and stopped for a moment to wonder what it's doing now...

Scars, blisters and sores - all in the name of charity
By Steve Leach
I have to confess, I had very high hopes when a squad from our office set off to take part in the Monster Bike & Hike, a 73-mile trek to raise funds for the Maggie's Centre cancer charity.